What is a kiosk?

A kiosk is a self service terminal consisting of a secure enclosure that houses hardware and software. A complete kiosk solution usually incorporates computer hardware such as a touchscreen monitor, printers, speakers and keyboards with a relevant software application to provide information; goods and services in a refreshing and engaging way. Users benefit from a kiosk solution by accessing timely and accurate information at their fingertips and performing transactions easily and immediately, 24 hours a day.

Kiosk solutions are becoming increasingly sophisticated as customers expect information and service that is accessible when and where they want it. Many companies are striving to develop affordable marketing strategies that complement a traditional customer service approach. An interactive kiosk offers flexibility and variety to customers maximising their ability to access relevant information in a minimal amount of time.